Evolt Account is not found when logging in for a scan

Experiencing difficulties logging in for a scan as an existing member

Error: Member not found

An error received when an existing member logs in for a scan. This occurs when the information entered does not match what was originally used during the sign-up for a scan. In many cases, the phone number may not match the format displayed on your Evolt Account, or the email address could be entered incorrectly.

Error: Member is already existing 

An error received when you try to sign up for a scan using an email address that you have already used to sign up before. If this happens, then you do not need to sign up, you need to log in and make sure that we are entering in the correct phone number. 

Here are some ways to check that we have the correct credentials when logging in for a scan:

• Log in to your Evolt Account using the Evolt Active App or website, https://app.evoltactive.com
• Go to 'More' and then 'Edit Profile' to verify that the phone number you are using matches the one on your file.

• If you need to update your phone number, simply click on the phone number section and delete any spaces or symbols, then click 'Update' to save the changes.
• Logout and log back into your account to verify if the correct phone number is now displayed. You can then proceed to log in for a scan on the Evolt 360 Body Scanner.