1. Help Center
  2. The Evolt Active App
  3. Evolt Active App Troubleshooting

Scans missing from Evolt Active Account

If you are missing your scans or cannot see it on your app

If any scans are missing, check with the scanner owner or facility to ensure that the scanner was connected to the internet and online during your scan. Scans will not be uploaded to your App if the scanner was Offline. Once the scanner is online, your results will automatically sync on your profile.

 

If you have a hard copy of the results from the club, you can manually input them by accessing your Evolt Active Account. Simply click on the 'view my scans' option, scroll down, and choose the 'Manual scan entry' button.